01932 254 345

Ordering Information

Customer Service

Shipping & Delivery
Our free Click & Collect service is now available online and your collection times can be chosen at the checkout, collection will be made from James of Shepperton 197 Laleham Road, Shepperton, Middlesex, TW17 0AH. The click and Collect service is available for most but not all of the items we sell, we have also made items in weight catagories to make your shopping experience easier for you. Please bring your payment card you used to place your order with you when you collect so that we can varify the order.If you require someone else to collect your order you will need to put this in your notes section and they will need to bring I.D.
Privacy & Security
We do not hold you credit card information and you will be taken to a new page where your payment can be taken by paypal. if you don't have a paypal account it is quick and simple to open an account and you can use it on many other sits.
You can rest assured that using our click and collect is safe and that any transaction you make is both private and protected.
Returns & Replacements
We will endevour to ensure our product availablility is always up to date so there will be no substitutes on your order. once you have left the shop we will not be able to accept back any meats because of the way it may have been stored. please feel free to check your shopping bag before you leave the premises. Any condiments perchased may be returned after satifactory inspection of the product by ourselves.
Ordering
Register your details on the site and feel free to browse. Once you have registered you can come back again and again. Choose products and add them to your basket. once you have everything you need your can choose your collection dates and you will be redirected to paypal to pay for your goods. collect your order on the times you stated and it will be ready for you.
Payment, Pricing & Promotions
Payment will be made through Paypal and you will be redirected from our site to the trusted and sercure Paypal. Pricing will be based on approxamate weight and will be as close to the weight as possible. Promotions and prices will be automaticly calculated on the order.
Viewing Orders
You can log into your account and view your orders when you need to. You will get a confirmation e-mail of your order and you can change your order if you need to just call us on 01932- 254 -345
Updating Account Information
You can log onto your account and change your details whenever you need to. You will get an e-mail informing you of any changes you make on your account. if you have any problems please feel free to contact us.